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Having My Say

The fear facator for supply chain managers offers risk and reward
Do you work
in a place that makes it safe to fail?
by Joe Colonna
Much has been written
lately lamenting that expense management has never been more important
and that there are not enough qualified individuals to lead the charge
within healthcare organizations to make the needed changes.
These writings comment
on the lack of support or understanding from administration and other
departments; that silos are still prevalent and that some supply chain
managers are unable or unwilling to challenge the status quo. Within
these writings there are also the requisite examples of those select few
organizations that have true leaders with responsibility for the
effective operation of the supply chain and how much they have
positively impacted the people and the organizations they work with.
I submit that what is
keeping many more supply chain managers from becoming real leaders
within their organizations is fear – fear of the unknown, fear of
change, the fear of looking weak and most significantly, fear of
failure. I would also submit that this fear is not always a product of
their imaginations. It can at times be a failure on the part of the
organization to create an environment that makes it safe to fail. Having
said that, many more times
individuals will use the threat of what may
happen if they fail as a reason not to try at all.
Someone once said that
only with great risks come great rewards. There are, of course, many
examples to support this theory. From great political risks, such as
Abraham Lincoln’s choice to go to war in order to save the union of the
United States of America to Chuck Yeager’s decision to strap himself to
a rocket in order to advance jet fighter and eventual space flight
technology. Both of these are examples of individuals who took risks not
just for personal glory but also for the betterment of mankind.
You can find many,
many more examples of risk and sacrifice made by individuals documented
in our history books. And every day we hear examples of heroics from our
men and women in uniform both domestically and abroad. However, for
every one person whose name is well known or reported in the news, there
are thousands of names that are known only to a special few. These
individuals have made an impact on the people they work with, their
families and friends. They share a willingness to make the hard
decisions and ultimately do what they believe to be right regardless of
the consequences.
"If I were to try to read,
much less answer, all the attacks made on me, this shop might as well be
closed for any other business. I do the very best I know how – the very
best I can; and I mean to keep doing so until the end. If the end brings
me out all right, what’s said against me won’t amount to anything. If
the end brings me out wrong, ten angels swearing I was right would make
no difference." From The Inner Life of Abraham Lincoln: Six Months at
the White House by Francis B. Carpenter (University of Nebraska Press,
Lincoln, Nebraska, 1995), pp. 258-259
If you invest any time
at all into reading about leadership you will find the common thread
running through the most effective examples is a willingness to take
risks. Sometimes these are small risks like giving an untested
individual a position within their organization. Other times the risks
taken are monumental and could result in significant success or
significant failure. In almost every case these leaders have had
failures along the way. They have learned their most important lessons
from those failures and because of this they are willing to take more
risks in the future. They know that failure happens. That it is part of
the process of learning. If you are trying to make a difference, to do
something important, then the odds are you are going to have some
failures. In fact, if you are not failing from time to time then you are
probably not trying hard enough. Chuck Yeager crashed a few aircraft in
his time, yet he kept getting back into the cockpit because it was his
job and he knew that they were learning from each flight.
"It didn’t make any
difference to me whether I thought the airplane would go faster than
sound. I was assigned as a test pilot on it, and it was my duty to fly
it." –
General Chuck Yeager.
Failure stinks. It
just does. Anyone that tells you differently does not have enough of
himself or herself invested in what they are doing. They just don’t care
enough about their role, their mission, or the impact they are having on
others. You have to really care about what you are doing in order to be
truly successful. Unfortunately this means that it is also going to hurt
when you fail. If you do not love what you are doing enough to risk the
pain of failure, then you probably need to be doing something else.
Sound harsh? Maybe. It is just that we are in crises in healthcare
today, and
there is no more room in this industry for those who are not willing to
step up and be recognized.
Individuals must embrace their roles, whatever those roles may be, and
do what must be done.
If part of your
challenge is that you do not feel that you have the skills necessary to
do the job, then ask yourself if you can learn those skills? Do not
blame your organization if they will not pay for training. There are too
many other resources for skills development. From the Internet to
professional societies to recognized leaders within the industry, the
opportunities are boundless. Do not just benchmark your inventory turns
or cost of goods against "like" organizations; reach out to individuals
that you respect and ask them how and why they made the choices that
they have made. What can you learn from their success and failures? How
can you apply this to what you are doing?
Build up your personal
arsenal with the information and training that you need and then push
forward. Look for real opportunities to facilitate change. Odds are that
you know of many already. Ask yourself: What can I do to improve my
organization and myself? What can I be passionate about? Once you have
identified these opportunities decide how best to move on them. Present
your ideas and how you plan to execute on them to others, solicit their
feedback, but most importantly their support.
Not
every idea may be accepted and not every plan will work out well: This
is called failure.
Don’t fear it; embrace it, and learn from it. How can you present your
ideas better next time? Where do others see opportunity? Can you help
them to be successful? You don’t always have to be out front. It is just
as important to be a fearless member of a fearless team.
If you speak to CEOs,
CFOs, COOs etc., they will tell you that their greatest frustration is
the lack of leadership within middle management. They are looking for
those individuals who are willing to stand-up and be recognized, those
individuals that are willing to embrace the hard work and help with the
heavy lifting. If you are waiting to be recognized or asked to
participate, then you are not facing your fears. True leaders stand up
and are counted "among the willing." They share their opinions and ideas
and they ask, How can I help? What more can I contribute? These are the
individuals that organizations invest in. These are the individuals who
are recognized by their fellow employees as trusted and become true
leaders within their organizations. If you do not believe this go back
and read some of the articles in Healthcare Purchasing News and other
journals about industry leaders. Then give those folks a call. I will
bet that they will make time for you. Ask them about their success, but
more importantly, about their failures.
Fear is an important
emotion. It can keep us from walking unprepared into life-threatening
situations. However, overcoming fear can also be incredibly rewarding
and exciting. There is nothing to compare to the thrill of doing
something that you never thought you would or could do. Ask anyone who
has ever skydived. As human beings we share many of the same fears:
Fire, falling and drowning, for example. There are many other more
personal fears that each of us must face: Public speaking, confronting
another individual or admitting our weaknesses are just some examples of
personal fears. Each of us must decide which of these personal fears are
holding us back from being the kind of leader that we would like to be
and each of us must choose how best to confront these fears. Consider
breaking these fears down into manageable chunks and addressing them
each in their own way. When it gets hard – and it will – just tell
yourself that facing this fear, that taking this risk is in many ways
its own reward.
HPN
Joe Colonna is director of the Coastal Cooperative of New
Jersey, Neptune, NJ, a shared services organization supporting the
integrated delivery network Meridian Health. Previously, he served as
president and CEO of Strategic Initiatives in Healthcare LLC, a Jackson,
NJ-based consulting firm specializing in expense management strategies.
Before that he was one of the key executives at a leading regional group
purchasing organization recently acquired by Med- Assets Inc. Colonna
also is a member of
Healthcare Purchasing
News’
editorial advisory board.
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May
2006


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