fter two years in my current
position, it’s time for me to
move on. I have accepted a position with the University HealthSystem
Consortium. While I will truly miss the fine people I have worked with here
at The Finley Hospital for the last two years, I am excited about meeting
new people and building new relationships out there in healthcare land.
On the road again, I just can’t wait to get on the road again...
Nearly everyone has heard Willie Nelson’s signature song of
life on the road. It tells the tale of a vagabond soul who finds
enlightenment and fulfillment as he wanders across the country.
Look at my curriculum vitae and my life seems all too
parallel in its make-up. I’d attach a copy of it for your reading pleasure,
but it’s nearly four pages long and would probably bore you in its
repetition.
Being compared to Willie Nelson is not all that bad. In
fact, aside from the fact that I have never, never smoked weed, Willie and I
do have a lot in common.
First, we have always done things our way. Ever since the
day I got separated from the rest of my company in the jungle of South
Vietnam and made the decision to go left at a fork in the road (it was the
correct decision — I found them), I have absolutely trusted in my ability to
make decisions when they had to be made. Willie was faced with a similar
situation in the late ’60s when his career was going nowhere fast. The
Nashville cookie-cutter approach to producing country stars didn’t fit
Willie, so he picked up his guitar and family and went home to Texas. Taking
up residence in a place known as the Armadillo World Headquarters, he began
producing his own music. Three years later, the "Outlaw" movement was born
and Willie, Waylon, Jessi Coulter and Tompall Glaser made "Wanted: The
Outlaws"— the first country album to sell a million copies.
Listening to the voice within and not bending to authority
had started Willie on his way; his unparalleled talent closed the deal.
Like Willie, I have walked from situations that didn’t smell
right. I have left jobs that paid more money than a box-kicker should ever
make because I simply did not agree with the direction or ethics of some of
the people involved.
Like Willie, I have no regrets.
Another aspect of Willie is his loyalty to family, friends
and neighbors.
During my career, the things I am proudest of are the people
whose potential I saw before they saw it themselves. Four people immediately
come to mind. The first is Keith Edwards (not his real name). We all called
him "Uncle Keith" or "Big Bird." He stood 6 feet 6 inches tall and had an
All-world Afro. Keith had been in a car accident in junior high school, and
was in a state of somewhat arrested development. I worked and played
softball with him at Baptist in Miami. For some unknown reason, he suddenly
disappeared for a couple of years, during which time I became director of
materials at South Miami Hospital.
One day Keith showed up asking for a job. I needed a manager
for the patient transportation service, but I knew where Keith had been. I
told myself that if he were to answer my most direct question honestly, I’d
hire him.
"Where have you been the last two years," I asked. "In
prison," he replied.
I hired him, and he became an excellent manager. I knew that
it was possible that I could be fired for hiring him, but I felt he needed a
chance. And I was willing to give it to him. I have never regretted my
decision.
Debbie McCarty was our Receptionist at Timken Mercy Medical
Center in Canton, Ohio. When we faced a situation where the hospital was
losing money and needed to slash FTEs, I made a decision not to fill open
positions, but to retrain and re-assign people as needed. We had a buyer
leave, so I suggested we make Debbie a buyer. That was in 1985. She’s still
there today.
Todd Rupert may be the most unlikely of my "projects." Todd
was the storeroom supervisor at Timken Mercy. He was a psycho-job and I
could probably write a year’s worth of columns about his craziness, but
nobody – nobody – I have ever worked with knew inventory like Todd. When I
got to MetroHealth Medical Center in Cleveland, I needed a materials
management information system manager. Todd was the logical choice — except
for one thing: Todd had absolutely no idea how to even turn on a computer
(this was 1991).
So of course, I hired him. We implemented the Continental
Matkon system and Todd became an absolute whiz with it. My logic was that
anyone can learn to operate a computer and a software application, but
inventory experts are rare. Turns out, I was right, and Todd helped refine
the application.
Finally, there is Joe Powers here at Finley. Joe — like Todd
— is an absolute expert on the storeroom. He has worked here for 27 years,
and when the position of stores buyer opened up, I interviewed several
candidates and chose Joe. Joe is the kind of person that takes
responsibility seriously. Give him a task and he gets it done. At Finley we
are fortunate to have several people in materials (like Joe and Sherry
Weiner and Jan Ford and Lynne Jasper) who are willing to work outside the
narrow confines of their job description when the situation calls for it.
Joe was the right choice for the job, but I doubt if many people would have
taken the time to take the chance and give him the opportunity.
When Willie got in trouble and the IRS forced him to sell
all his stuff, his friends bought it all and gave it back to him. Certainly
such a demonstration of love and affection had to feel good to him.
When I took the job as director of materials at MetroHealth
in Cleveland, two of my former employees at Timken Mercy quit their jobs to
come work with me. For three years Todd Rupert, Nancy McFarland and I drove
110 miles round trip every day. I realize that people don’t make a sacrifice
like that for someone they don’t like and respect. For me it felt like
Willie must have felt when his friends bought his stuff and gave it back to
him.
Fred W. Crans is a principal consultant at University
HealthSystem Consortium and former director of materials management at The
Finley Hospital, Dubuque, IA. He can be reached at crans@uhc.edu. See
hpnonline for the full story.