Inside the Current Issue
 
Cover Story
Doing more with less - redefining inventory organization

Self Study Series

Newswire
Purchasing Connection
Resources
Show Calendar
HPN ProductLink
Classifieds
Issue Archives
Advertise
About Us Home
Subscribe
Special Event Photos

Contact Us

KSR Publishing, Inc.
Copyright © 2008

People, Places, Processes & Products that Influence the Supply Chain

INSIDE THE CURRENT ISSUE

November 2007

Back Talk

Connect with this month's featured Advertisers:

 

Get serious about opening
the C-suite door

When it comes to moving up, nod your head,
don’t nod off

by David Kaczmarek, FAHRMM, CMRP

I wanted to take a break from the "Best Practices" series to address a subject that is just as, if not more important. The spur for this diversion was the recent AHRMM Web cast "Opportunity is Knocking." In it three respected authorities, Bob Simpson, president and CEO of LeeSar Regional Service Center, Ed Schottland, COO at Tufts/New England Medical Center, and Mark Madden, senior vice president at MSA Executive Search, spoke about what it takes to move into or even towards the executive suite. Throughout their presentation I couldn’t stop nodding my head in agreement with the points they made. Further, their messages were very consistent, especially around the skill set needed to make this leap.

Interestingly, this program was not heavily attended.

Why is it that we – supply chain professionals who care about our jobs and believe that the supply chain would be well served if its practitioners had more respect and a higher position in the organization – will spend our time on a program dealing with par levels, but we will not bother with a program about advancing our positions? It is time to get serious about gaining the skills needed to lead the new supply chain. With that in mind I present a few of the skills and attributes from the program.

Advanced degree. You just can’t get ahead without one. Yes, it can be a real sacrifice putting in the time and effort. But the advanced degree talks to your commitment to being a leader and your desire to learn. Besides, you will actually gain knowledge that can help you in your job today as well as tomorrow.

Negotiation. As a supply chain executive you need to be the top negotiator in your organization. Negotiation is a skill most materials professionals have at least some expertise in. But some expertise may not be enough. You shouldn’t just be a good negotiator; you should be a great negotiator. To do so you need to get as much training as possible and practice, practice, practice. Every supply chain executive should understand and use the principals of win-win negotiation. You can get the basics from seminars or just by reading the books. Besides win-win there are other great negotiation programs. Bob Simpson suggested The Wharton School. I can attest to the value of the ACHE program.

Public speaking. This skill is immensely important for an executive. If you want to be part of the C-suite, or even just an outstanding supply chain executive, you must be effective in communicating with the board, the executive team, the medical staff, the department managers and other groups. Effective presentation skills will significantly improve your chances of getting your ideas and proposals accepted and will significantly improve your image within your organization. Further, a record of public speaking is a great resume builder.

Change management. If supply chain executives and C-suite occupants have one major challenge in common, it is the need to advocate for and manage change. As the supply chain morphs, the supply chain leader has a great opportunity to demonstrate his or her ability to drive change effectively. It is a good way to get noticed in a positive manner.

Leadership. This is an often stated quality, but one that is hard to pin down. Some people say you are either born with it, or you never have it. I do not agree. As we move up in title and responsibility we learn to be excellent managers. As we continue to move towards the C-suite we need to change our perspective and actions. We must begin to incorporate more leader activities. And leader activities are much different from those of a manager.

Attributes. While we concentrate on skill sets, personal attributes are important as well. Three that were mentioned during the program were energy, flexibility and ethics. High energy – usually accompanied by a very positive attitude – projects the image of an individual who is successful. Combined with leadership-type actions and demonstrated accomplishments, energy can bring a level of respect hard to attain without it. Flexibility is the hallmark of a good supply chain executive, and it is highly desired by those in the C-suite. Finally, admission to the C-suite requires an individual that is trustworthy and whose ethics are without question.

A few other important skills include: A good understanding of finance – especially the intricacies of healthcare finance, good analytics, excellent communications, facilitation and the ability to work with physicians.

The supply chain is getting much more recognition and emphasis within healthcare organizations. Administrators are seeking individuals to lead the supply chain who possess executive qualities and skills. As these individuals become integral parts of organizations they will work themselves into the C-suite. You can be one of these individuals. Or you can continue doing what you have always done in the same way and watch supply chain professionals from outside healthcare or non-supply chain healthcare executives take that opportunity away from you. Learning and practicing new skills is hard work. If you want the opportunity it is work you must undertake. The choice is yours.

David Kaczmarek, FAHRMM, CMRP, is principal of Healthcare Supply Chain Solutions, Derry, NH. Kaczmarek has more that 25 years experience in healthcare administration and materials management, including director positions at several hospitals and systems. He can be reached via e-mail at mmexec@verizon.net.