The headline was laughable; the premise somewhat preposterous.
At least for one quarter, Wall Street investors stressed a deeper
interest in sales over cost cutting and operational efficiencies.
Their bottom line for growth and sustainability? Revenue to boost quick
share price profits. The top line.
Of course, Americans bailed their industry out a while back. And this
industry represents a significant chunk of the economy.
Concerned yet?
That may be premature. The healthcare industry, a relatively vibrant
ribbon in the economic fabric clearly isn’t that short-sighted. Or stupid.
Yes, people get hurt or sick on a regular basis so revenue should always
be present, regardless of the success of wellness programs and despite the
efforts of public and private payers to stretch reimbursement reduction
logic.
But healthcare also is one of the most inefficient industries around.
Ironically, however, the industry rumbles forward. Remarkably, things get
done. People heal. It’s one of the few overt oxymorons in business.
Healthcare is an industry seemingly broken that actually continues to
work.
You could dip efficiency evangelist Toyota into that pool, too.
Yet striving for cost savings and operational efficiencies never should
be overlooked. The strategy of cutting costs to improve the bottom line as
a way to back into increased profits may have a finite life span, but
cutting costs as part of a larger strategy to improve operational
efficiencies may be endless.
Just witness the content strength and depth of interest and
participation during the annual Association for Healthcare Resource &
Materials Management conference in Denver last month. Sure, revenue cycle
connections and perceived healthcare reform effects on reimbursement were
prevalent, but the speakers and conversations never strayed too far from
the fundamentals that fuel top-flight supply chain management: Controlling
costs to increase efficiency.
Reinvigorating an economy by rekindling hiring is too convenient an
excuse to render cost containment and operational efficiency as spectators
in the background. They represent drivers to revenue generation and
ultimately profitability as much as sales and short-term share price
spikes.
Unfortunately, timing reigns. In desperate times, short-term overrules
long-term nearly every time. And desperate carries a floating definition –
one tuned to the ambition, pride and selfishness of those defining it.
So if fickle Wall Street wants to eschew what matters most in long-term
business development, growth and momentum, let it. Everyone else on the
sidewalks and along the curbs knows better. Icing requires cake to have
any substance. Sales would have to so rapidly and widely outpace judgment
errors, management myopia and wasteful spending. Ravenous investors would
have to wait for it to happen unless companies simply hired more
sales reps to convince people to spend money they no longer have. Then
again, we elect those people regularly.