One of the noteworthy pleasures of interviewing supply
chain-focused hospital and healthcare system CEOs for more than a decade
and sharing their thoughts with Healthcare Purchasing News readers
is getting to know these esteemed and high-ranking C-suite executives
behind their corporate fortress walls.
HPN considers it a privilege that the 37 men and women
profiled in these pages each January carve valuable time out of their busy
schedules to participate. They must receive countless requests from a
variety of media outlets to educate or enlighten the public about some
cause or to promote some health-related or system-related issue. No doubt
these media requests represent welcome exercises in community relations as
opposed to explaining some bad news or reacting to negative publicity.
The CEOs who "Support, Understand, Recognize and Empower"
supply chain operations that we choose to honor with our annual SURE award
don’t lip-sync their support of the profession. They remain actively
engaged and involved in a way that should be emulated by the majority who
don’t seem to mind supply chain operations nearly as much, if at all.
What inspires and provokes us to continue offering this
annual feature is how dedicated and die-hard these SURE CEOs are to the
function and process as they demonstrate how they connect the dotted line
between the storeroom or warehouse (and even farther back to the
suppliers) to the clinician and the patient.
One tidbit we love to learn from SURE CEOs is what question
Supply Chain professionals ask them the most — even if Supply Chain does
not occupy a seat in the C-suite. Very early on we started to spot a
common theme. Marveling that CEOs even acknowledged Supply Chain’s
questions and that Supply Chain pros bothered to ask, we noted that many
times Supply Chain pros asked CEOs about how to work with physicians.
That inspired us further. Were there any supply chain-minded
physicians in the industry — those that countered the stereotypical doctor
screaming at the nurse for handing him the wrong product or belittling the
materials manager who denies him the higher-cost device from his favorite
supplier that showers him with swag?
We weren’t limiting our unofficial background research to the
proliferation of value analysis/management programs that recruited
physician support. Those that were pulled into the process for a variety
of reasons were commendable. But those that pushed their way into the
process represented more of a curiosity. Were they "switching sides"
legitimately or merely infiltrating operations to influence decisions for
their own ends? We find the former becoming a welcome reality in
healthcare even as cinematic and television melodramas feature the latter.
Among the trifle of supply chain executives from the
hospitality, manufacturing, retail and other industries migrating into
healthcare positions we now see a handful of physicians taking more active
supply chain leadership roles in some of the top-tier medical
institutions. In fact, educational sessions about physician-led or
physician-driven supply chain operations punctuated the annual AHRMM
conference in Indianapolis last summer and inspired us to accelerate our
efforts to unwrap a simmering brand extension of our SURE awards this
summer.
In July, HPN will roll out its first annual PURE
awards where we honor and profile "Physicians Understanding, Respecting
and Engaging" Supply Chain professionals to enhance their clinical
practices and the patient care they deliver.
We feel this represents a fresh new frontier for HPN
to explore even as we continue to monitor other supply chain trends around
data standards, GPO consolidation, sourcing innovations, sterile
processing and surgical/critical care and infection prevention business
practices, as well as keep a wary eye on payers maneuvering into the
supply chain realm.
This just reinforces the weathered axiom: Change is here, change is
deep; embrace that future and your job you’ll keep.