Back Talk
What are 10 best practices in healthcare?
by Robert T. Yokl
We are
all searching for the best practices in value analysis in order to
obtain greater savings yields and quality gains. The question is where
and how can we find them? To speed up your search I am offering you 10
of the top value analysis best practices that we have observed or
initiated at healthcare organizations throughout the country that will
move your supply value analysis program to the next level of savings and
quality:
1. Team-based:
Value teams are now coming into their own throughout the country
because they make more sense than value analysis committees. Value teams
get the job done faster and better by involving customers, stakeholders
and experts who understand their products, services and technologies
much better than a committee member or members collectively can or
should.
2. Extensive training:
Value analysis is an art and a science with a 63-year history that
requires 40 to 80 hours of classroom and just-in-time training to truly
become proficient in this discipline. Healthcare organizations that are
making this investment in training their value teams are receiving a
minimum of 41:1 ROI for their efforts.
3. Standardized process:
Too many hospitals are "Winging It" when it comes to value analysis,
whereas, best practice hospitals have a defined value methodology that
their value team members follow religiously on each and every value
study that they perform. By adding this discipline to their value
analysis program best-practice hospitals are realizing 6 percent to 9
percent savings annually in addition to greater quality gains.
4. Function oriented:
Value analysis is the study of function and the search for alternatives,
not price. Value analysis goes beyond price to identify the true
requirements of your customers and meets those requirements at the
lowest possible cost. Best-practice hospitals who understand this
important differentiation are saving on average 26 percent on each
commodity group they study.
5. Customer focused:
Value analysis begins and ends with the customer at best-practice
hospitals. However, spelling out just what products, services and
technologies will meet our customer’s exact requirements is the real
challenge. This challenge is being met through utilizing techniques,
such as, the Value Analysis/Value Engineering Customer Mapping process.
This process helps to truly understand a customer’s exact requirements,
and then positions customers for the change(s) that you will be
proposing to them with your value justifications.
6. Clinician ownership:
The No. 1 challenge for value analysis practitioners in healthcare today
is obtaining buy-in from their clinicians on product, service and
technology changes that they are recommending. Yet best-practice
hospitals have solved this challenge by having their clinicians
customize the product, service and technology they are purchasing, as
opposed to standardizing on products, services and technologies they
won’t accept or buy-into.
7. Strategic planning driven:
Most value analysis programs focus their efforts on their group
purchasing organization contracts and requisition driven offerings,
whereas best-practice hospitals strategically plan their value analysis
candidates and target their savings. This results in the strategic
planning driven value analysis programs saving 10 to 15 times more than
GPO and requisition driven value analysis programs.
8. Outcome-based results:
Best-practice hospitals track their value analysis savings and
quality gains through agreed upon metrics and milestones with their
executive management team in order to enforce discipline and ensure that
outcome-based goals are met and/or exceeded.
9. Decision support:
Real-time data, in an organized, structured and cleansed format, is
provided by best-practice hospitals for their value team members to use
to data mine for the gold nuggets that surface with data driven value
studies.
10. Knowledge management:
Best-practice hospitals capture all value studies documentation in a
centralized electronic database to be shared with all internal and
external collaboration partners, as apposed to reinventing the wheel
year after year.
These 10 best practices in value analysis represent the
forefront of system thinking on value analysis in healthcare today. If
your hospital wants to be on the cutting edge of this maturing
discipline you will need to adopt all or most of these best practices in
order for you to move to the next level of supply chain performance. To
quote Kenichi Ohmae, known as Japan’s only management guru, "rowing
harder doesn’t help if the boat is headed in the wrong direction." So
let these 10 best practices guide you to row faster, smoother and easier
with your value analysis program and in the right direction.
HPN
Robert T. Yokl, president and Chief Value Strategist of
Strategic Value Analysis In Healthcare. For more information, visit
www.strategic
valueanalysis.com.
For questions or comments on this best practice he can be reached at
bobpres@strat
egicvalueanalysis.com. |