Susan Flynn BESc, CSPDT, is a Technical Service Specialist with 3M Infection Prevention Division. She is routinely involved in troubleshooting and addressing questions about sterilization processes. Susan’s role at 3M includes providing education for customers and sales personnel on improving the performance of the sterilization process and implementing best practices. Susan is certified Central Sterile Processing and Distribution Technician. In addition, she is a member of several AAMI working groups.