Aaron Ratcliffe is an assistant professor in the Department of Marketing & Supply Chain Management at Appalachian State University. Aaron received his PhD in Business Administration: Operations Management from The Kenan-Flagler Business School at UNC Chapel Hill and his M.S. in Operations Research from The Department of Statistics and Operations Research at UNC Chapel Hill. He has published in Flexible Services and Manufacturing & Service Sciences and is an active presenter at international conferences hosted by The Institute for Operations Research and Management Science (INFORMS), Production & Operations Management Society (POMS), Decision Sciences Institute (DSI), and Manufacturing & Service Operations Management (MSOM).