University of Utah Health undertook the Value in Health Care Survey to help clarify how three major stakeholder groups—patients, physicians, and employers who pay for medical benefits—perceive “value” in healthcare.
of patients rate quality (the efficiency, effectiveness, safety and results or outcomes of the care I receive) as the most important component of value, compared to 88% of physicians who rank it as most important.
of employers surveyed said employee satisfaction with their health benefits was the most important component of value; cost was next at 37% and employee productivity ranked 20%.
of patients surveyed ranked service (the way that I’m treated as a patient and as a customer) as the top component of value and only 7% of physicians said patient experience (the way that people are treated) was the most important factor.
of physicians said “I spend sufficient time with the patient” is one of the top five statements they value most; 55% said ordering the appropriate exams, labs, and imaging was an important value statement.
75% to 93%
of physicians said they would need to charge either “nothing” or “a little more” to ensure that their high-value indicators were achieved.
of patients surveyed expressed satisfaction with the current level of service in healthcare.
Source: The State of Value in U.S. Health Care, University of Utah, November 2017.