American Logistics and Uber Health partner to support industry’s increasing need of healthcare transportation

Aug. 22, 2019

American Logistics Company (ALC) has announced a partnership with Uber Health, which is the rideshare company’s first national collaboration with a healthcare transportation management company. The combination of Uber’s vast driver-partner network and American Logistics’ full-service, turnkey transportation solution will afford access to millions of healthcare plan members, asserted ALC.

Healthcare plans and organizations can now provide smarter patient pickup and drop-off, scheduling, real-time GPS tracking, and messaging through one unified platform. Along with their multiple 24/7 operations centers, the API integration between the two organizations allows for ride requests to process without a smartphone, if desired, and can be customized to meet unique specifications.

Partnering with Uber Health further expands American Logistics’ transportation network of certified transportation providers, which offer the flexibility of transporting individuals requiring ambulatory, wheelchair or gurney services. The demand for curb-to-curb rides has increased, particularly with Medicare Advantage, as more health organizations recognize the benefits of access to additional mobility through rideshare.

The Center for Disease Control (CDC) Healthy People 2020 initiative identifies barriers to accessing transportation as a social determinant of health impacting vulnerable populations. In many cases, missed appointments can not only result in increased hassle for patients and providers but also lead to poorer health outcomes and increased emergency department (ED) utilization.

CareMore Health is known as an innovator for delivering customer-centric experiences for its patients and has provided mobility access through American Logistics for over 15 years. “The addition of Uber’s expansive driver-partner network to the American Logistics platform will ensure that our patients continue to have reliable transportation to access the quality care they need,” said Dr. Sachin Jain, President/CEO. In a prepared statement.