FDA Reports Correction for TRUE METRIX Blood Glucose Monitoring Systems

There is an issue with an error code that provides the same error for a very high blood glucose event and a test strip error.

Key Highlights

  • - The recall affects TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO, and TRUE METRIX PRO blood glucose systems.
  • - The E-5 error code can indicate either a dangerously high blood sugar level or a test strip error, leading to potential misinterpretation.
  • - 114 injuries and one death have been associated with this device issue, emphasizing the severity of the safety concern.
  • - Users are advised to review the updated instructions and labeling to understand the error codes correctly.
  • - The FDA recommends that users seek immediate medical attention if they experience symptoms of high blood glucose.

The FDA has reported that Trividia Health has issued an Urgent Medical Device Correction surrounding their TRUE METRIX, TRUE METRIX AIR, and TRUE METRIX GO Self-Monitoring Blood Glucose Systems and TRUE METRIX PRO Professional Monitoring Blood Glucose Systems.

A recall was announced for an “issue with the E-5 error code and the instructions for the user in the “Messages” section of the Owner’s Booklets/System Instructions for Use and the online labeling and help guides. The TRUE METRIX meters display the same E-5 Error Code for two different types of issues: 1) a very high blood glucose event (> 600 mg/dL), and/or 2) when there is a test strip error.” This could lead to the user not seeking appropriate treatment for a very high glucose event.

114 serious injuries and one death have been associated with this issue.

TRUE METRIX devices are used for the “qualitative measurement of glucose (sugar) in fresh whole blood samples.”

About the Author

Matt MacKenzie

Associate Editor

Matt is Associate Editor for Healthcare Purchasing News.

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