Kaufmann Hall released “The 2020 State of Healthcare Performance Improvement Report: The Impact of COVID-19,” which included responses from hospitals and health systems surveyed in August 2020.
For respondents:
41%
said case numbers were climbing in their markets compared to those (23%) that said case numbers were declining.
48%
have encountered significant issues with length of stay or patient throughput and have had to cancel non-emergency procedures.
33%
saw operating margin declines in excess of 100% in year-over-year comparisons of Q2 2020 with Q2 2019.
48%
saw increases in bad debt and uncompensated care.
38%
saw a reduction of commercially insured patients.
22%
saw expense increases of more than 50% for first, personal protective equipment (PPE), and second, nursing staff labor.
73%
had established designated “clean” facilities or units for non-COVID patients.
75%
had increased monitoring and resources to mitigate staff burnout and address issues of mental health.
56%
saw more than 100% growth in the number of telehealth visits that their organization provided.
31%
said that competitive dynamics in their market had been affected as more consumers sought out care from retail-based clinics, such as CVS, Walmart, or Walgreens.
