SMI releases playbook to aid healthcare supply chain during tough times

June 9, 2022

SMI, a non-profit, member-driven community of healthcare supply chain organizations, released a new Resilience Maturity Model (RMM) and Playbook to help the industry be better prepared and mitigate risk for future potential disruptions.

This SMI RMM and Playbook were created by SMI members with guidance from Rob Handfield, Bank of America University Distinguished Professor of Supply Chain Management and Executive Director, Supply Chain Resource Cooperative, and students from North Carolina State University (NCSU).  The RMM and Playbook can be downloaded, free of charge from the SMI website here.

As healthcare organizations look to stabilize and strengthen their supply chains for future disruptions, SMI members have created this framework based on four maturity levels including preparedness, responsiveness, resiliency, and collaborative immunity.  Although the model is designed as aspirational, the RMM provides structure to organizations so users can develop their own preparedness playbook now.  This new resource also includes a scoring mechanism to measure current progress and to develop plans to achieve even higher levels of resilience over time.

Through data and interviews collected by the SMI team and NC State students, this new model encompasses the criticality, risk mitigation, workforce requirements, partnerships, data, and analytics required to achieve a collaborative, agile, and mature healthcare supply chain program for the future.

According to Nancy Anderson, SMI Associate Executive Director, “the SMI Playbook and Resilience Maturity Model is the result of work conducted over the last 14 months based on experiences and intelligence from SMI members which include healthcare providers and academic medical centers, as well as suppliers/manufacturers/distributors of healthcare products and services.  Team leaders Amanda Chawla, Chief Supply Chain Officer from Stanford Healthcare and Alan Mavis, Director, Integrated Delivery Networks from Baxter expertly guided the team of over 40 SMI members and collaborators to create a tool that will support healthcare organizations regardless of where they are on their resilience journey.”

SMI release