Premier Inc.’s enterprise resource planning (ERP) solution has been recognized by KLAS Research, a healthcare IT data and insights company, and the Healthcare Financial Management Association (HFMA).
In KLAS’s ERP 2019: Performance in the Cloud report, Premier’s ERP solution was named a top performer when compared to other offerings in the market using KLAS’s standard evaluation process, which is comprised of six customer experience pillars: culture, loyalty, operations, product, relationship and value. A significant portion of the research KLAS conducted included healthcare organization customer interviews regarding how their vendors, products and/or services perform against their organization’s objectives and expectations.
Additionally, HFMA added Premier’s ERP solution to its Peer Review Healthcare Business Solutions Short List, which recognizes healthcare products and services that earn top ratings following a thorough evaluation process.
The evaluation is conducted by healthcare finance professionals and a team of HFMA experts to review quality, technical support, customer service and value. Of note, all participants “agreed” or “strongly agreed” that they would recommend Premier’s ERP solution to colleagues.
Premier is focused on making advances in healthcare technology and its integration to establish a centralized location for providers to manage operations and view analytics systemwide. In doing so, its ERP solution helps health systems improve efficiencies and simultaneously reduce costs by standardizing processes, centralizing services and eliminating waste.
For their report, KLAS interviewed provider organizations about their current “on-premise” or cloud-based ERP solution to find out about their overall performance, the support and relationships each vendor offers during implementation and their future plans. Earlier in 2019, KLAS recognized Premier as the Best in KLAS Overall Healthcare Management Consulting Firm and Best in KLAS Strategy, Growth and Consolidation Consulting Firm. KLAS also named Premier the Mindshare Leader for Value-Based Care Transformation.
The HFMA Peer Review program is designed to help healthcare executives identify high-quality products and services based on their ability to demonstrate value, effectiveness and ease of use among other key purchasing criteria. The program consists of a rigorous 11-step, high-level screening process through which reviewers (including customers, prospects, non-purchasers and panelists) respond to a survey, evaluating the solution for effectiveness, quality and usability, accuracy and reliability, value and customer service, and technical support.