Lumeon launches virtual care solutions in response to COVID-19
Lumeon introduced its series of new virtual care solutions to help healthcare providers orchestrate care delivery and engage patients at home amid COVID-19.
The solutions enable providers to virtualize care processes at scale, minimizing face-to-face contact to reduce the risk of infection within care settings, while alleviating overburdened clinical teams.
Lumeon’s new virtual care solutions include:
• COVID-19 screening and remote home monitoring – Digitally screens and monitors symptomatic patients at home, escalating only those with worsening respiratory symptoms to a clinical team. Risk assessment surveys are delivered automatically by SMS and patient symptoms, blood oxygen levels and co-morbidities are algorithmically analyzed. Patients are offered guidance including self-care advice or testing information, while those who are high risk or deteriorating are immediately connected to clinicians.
• Telehealth appointment reminders – Intelligently redirects face-to-face appointments to audio or video consultations. Video links and instructions are automatically shared with patients through a cadence of SMS messages leading up to the appointment, reducing no-shows and increasing appointment readiness.
• Insurance registration – Captures insurance information before, during or after an appointment or emergency department visit. Using an SMS link, patients are directed to an e-form questionnaire to provide their insurance details, improving revenue recovery.
• Virtualized pre-operative care – Fast-tracks patients through digital pre-operative assessments, avoiding the need for in-person appointments leading up to elective surgeries. Pre-op instructions and assessments, including surgery anxiety and pre-anesthesia questionnaires, and COVID-19 symptom checks, are conducted via SMS, freeing up teams to focus on other high value tasks.
• Virtual check-in – SMS appointment reminders instruct patients to wait safely in their vehicles on arrival. Patients simply text “READY” and are notified when their doctor becomes available, reducing infection risk in the waiting room.
Keck Medicine of USC is among the first health systems to adopt Lumeon’s virtual check-in solution, deploying the system in just a few weeks to manage check-in for up to 80,000 patients per month. Patients can reschedule appointments by SMS, maximizing diary utilization and reducing late cancellations.
Lumeon’s virtual care solutions are powered by its Care Pathway Management (CPM) platform, which streamlines care delivery processes by connecting, coordinating, and automating care journeys across disparate settings.
