Amazon Clinic to begin operations in 32 states, providing virtual care for common health conditions

Nov. 16, 2022

Amazon has announced that they will be introducing Amazon Clinic, a message-based virtual care service that connects customers with affordable virtual care options when and how they need it—at home, after dinner, at the grocery store, or on the go—for more than 20 common health conditions, such as allergies, acne, and hair loss.

Amazon Clinic will be available as a means through which people can further take control of their health, as it will provide access to convenient, affordable care in partnership with trusted providers. The new health care store lets customers choose from a network of leading telehealth providers based on their preferences. Every telehealth provider on Amazon Clinic has gone through rigorous clinical quality and customer experience evaluations by Amazon’s clinical leadership team.

Amazon Clinic is designed to be simple and easy to use. To get started, customers select their condition, then choose their preferred provider from a list of licensed and qualified telehealth providers. Next, they complete a short intake questionnaire. Customers and clinicians then directly connect through a secure message-based portal, giving customers the flexibility to message their clinician when it’s most convenient for them—anytime, anywhere. After the message-based consultation, the clinician will send a personalized treatment plan via the portal, including any necessary prescriptions to the customer’s preferred pharmacy.

For customers, the cost of consultations will vary by provider and includes ongoing follow-up messages with their clinician for up to two weeks after the initial consultation. Amazon Clinic does not yet accept insurance. If a prescription is part of treatment, Amazon Clinic customers may select any pharmacy to fill it, including Amazon Pharmacy, Amazon’s full-service online pharmacy that offers 24/7 access to pharmacists and fast, free delivery of prescription medications. Similar to a traditional doctor’s visit, the cost of any medication prescribed is not included in the cost of the visit, but customers may use their insurance to pay for medications.

Initially available in 32 states, Amazon Clinic is a convenient virtual care option that offers up-front pricing, and treatment within hours, instead of days—helping customers achieve better health.

Amazon release

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